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Bikes
MyWay by Metro and Metro vehicles provide two bike racks, giving you the option to bus to work and bike home or bike and bus in stages. The bike racks are easy and free to use.
Using a bike rack is easy
Download a brochure on how to use a bike rack
Loading your bike
- Before the vehicle arrives remove any loose items from your bike that could fall off while the vehicle is moving.
- Squeeze the bike rack handle up to release and lower the rack.
- Lift your bike on to the rack with the front wheel facing the yellow support arm.
- Raise the support arm over the front tyre so the hook rests on the top of the wheel.
- The bike is now secure and you can board the vehicle.
Step 1: Squeeze/pull bike rack handle up to release and lower the rack.
Step 2: Lift bike onto the rack with front wheel facing towards the yellow support arm.
Step 3: Raise support arm over front tyre so the hook rests on the front wheel. The bike is now secure and you can board the vehicle.
Unloading your bike
- Let the driver know you will be unloading your bike when you exit via the front doors.
- Unhook and lower the support arm from the front tyre and lift your bike from the bike rack.
- If no one else is using the rack squeeze the handle and fold the bike rack up.
Step 1: Lower support arm
Step 2: Lift bike off the rack.
Step 3: Squeeze/pull bike rack handle up.
Bike rack frequently asked questions
How many bikes can fit on the racks at a time?
We can carry up to two bikes at the front. The maximum weight for each bike is 24kg.
If the racks are full, can I take my bike inside the bus?
Unfortunately no. Due to safety requirements, bikes cannot be carried inside.
What size wheels are the racks designed to carry?
Racks are designed to carry bikes with wheels larger than 16” diameter.
Can I put my electric bike on the bus?
If you're travelling with an electric bike, it is recommended to take the battery off before loading it onto the bike racks.
Can I take my fold-up bike on the bus?
Fold up bikes are permitted inside the bus if they fit into the luggage space.
Can I take a child’s bike or tricycle inside the bus?
It is the driver’s decision at the time of boarding whether the bike or tricycle can go onboard or not. This is because they can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If the driver thinks it could be dangerous they have the right to refuse to let you come onboard. We recommend that if the bike or tricycle cannot be stowed safely onboard the bus in a seat or a storage rack then you do not try to take it on the bus.
When my bike is on the rack, am I covered for damage?
Yes. Your bike is transported and protected on Public Transport in Canterbury under Contract and Commercial Law Act 2017. That means if loss or damage occurs while being carried, you may be able to claim up to a maximum value of $2,000 from the public transport operator.
Scooters
If your scooter folds up then you can take it onboard the bus. You need to make sure it is folded up while onboard and stowed next to you on a seat, under a seat or in a storage rack. If your scooter does not fold up it is the driver's decision at the time of boarding whether it can go onboard or not. This is because scooters that do not fold up can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If your scooter does not fold up we recommend you do not take it on the bus.
Can I take my pet onboard the bus?
No, the only animal allowed onboard the bus is a “certified disability assist dog”. You can read about where else these dogs are allowed here.
Support animals are not permitted on our buses.
Staff are currently working with reference groups and key stakeholders to develop a draft ‘Pets on public transport’ policy. This policy will then be included in the draft Regional Public Transport Plan (RPTP), which we expect to consult with the public on in late 2024.