First time users

my way van on street

MyWay by Metro is Timaru’s public transport. The best thing is, it works around you.

Where does MyWay by Metro travel? 

Quite simply, MyWay takes you wherever you want to go. There are no fixed routes. 

Our service area stretches from Washdyke in Timaru’s north, to Redruth in the south, and west to Gleniti.

Check out a map of our service area (PDF file, 13 MB).

How much does it cost? 

Taking public transport is one of the most cost-effective transport options to get around town. Forget petrol and parking and jump onboard a MyWay service to travel for less.  

Check all detailed fares and concession on our fares page below.

MyWay by Metro fares.

Book your ride

For real convenience, download the MyWay by Metro Timaru app. It’s easy to use and puts booking your ride at your fingertips. 

If you’d rather talk to a human, we’re here! Our customer service team can make bookings for you with one quick phone call. The first time you call, we’ll set up your account so it’s even speedier next time. 

Some people don’t have a mobile phone to book a ride. That’s OK! If you’re out and about, we have many Booking on Behalf service locations (PDF file, 28 KB) who are all more than happy to book your ride.

Fare payments 

Paying for your trip is pre-arranged, as our vehicles don’t take cash. When you book, you can select to pay with Metrocard or by loading a debit or credit card to your account.

Learn more about MyWay payment options.

Accessible travel 

All vehicles have priority seating areas for passengers with mobility aids and pushchairs. We welcome passengers with service dogs or disability assist dogs. 

If you need one, you can request a super-low floor vehicle with a wheelchair ramps when you book.  

Learn more about our enhanced services for those with impairments, access challenges or limited mobility.  

Ready to ride? 

You’ll receive a designated booking point when you book. Please be there a couple of minutes early as we can’t wait for late arrivals. 

Once you’re onboard, sit back, relax, and let us do the driving.  

To make sure every bus trip is a good one, we ask you to check out our guide to bus etiquette for public transport in Timaru. 

Every trip makes a difference 

Thinking about how you travel is one of the simplest changes you can make. Saying “no thanks” to a few of those car trips, and “yes please” to public transport, walking, cycling and carpooling, goes a long way towards reducing your emissions footprint and makes a real difference to our environment. 

We also take our duty to provide an environmentally sustainable and socially responsible service very seriously. With every step forward, we’re making service improvements for better bussing. Find out what sustainable public transport means to us and what we’re doing in this space. 

Got questions? 

If you have any other questions, our friendly customer service team are available on 03 688 5544 from 6.30AM to 7PM Monday to Friday and 8AM to 6PM on Saturday and Sunday.  

Send us your feedback 

Your feedback on how we’re doing and ideas on how we can improve are really important to us. We welcome you to share your feedback.