Contact us

driver standing infront myway vehicle

Our friendly team is here to help out.

MyWay is available Monday to Friday 6am to 7pm, Saturday, Sunday, and Public Holidays 8am to 6pm (app bookings only between 6-7am weekdays; 8-9am and 5-6pm Sundays and Public Holidays).

No services operating on Christmas Day Mon 25 Dec.

Get in touch

There are several ways you can contact us. We welcome your enquiries and feedback.

By phone or email

You can reach our Metroinfo customer service team on 03 688 5544, email myway@mywaybymetro.co.nz or subscribe to our email list. 

Monday to Friday 7AM – 6Pm
Saturday 8am – 6pm
Sunday, and Public Holidays 9AM – 5PM

By mail

Attn: Public Transport 
Environment Canterbury 
PO Box 345 
Christchurch 8140 

In person

view map 
Timaru Information Centre
2 George Street 
Tuesday to Friday 10AM – 4PM 
Saturday: 10am – 3pm
Sunday and Monday: Closed
 

Regional and local councils

In Timaru, Environment Canterbury (Canterbury Regional Council) is responsible for: 

  • planning and tendering out the bus services 
  • marketing and providing information such as timetables, telephone services and websites. 

Timaru District Council is responsible for: 

  • providing and maintaining passenger transport infrastructures such as bus exchanges, stops, and shelters. 

Transport operator

Ritchies Transport Holdings Ltd is responsible for: 

  • supplying the vehicles and drivers for the bus routes they have been awarded through tender processes for the Timaru passenger transport network, including MyWay by Metro.