Contact us

driver standing infront myway vehicle

Our friendly team is here to help out.

MyWay is available Monday to Friday 6am to 7pm (app bookings only between 6-6.30am weekdays), Saturday, Sunday, and Public Holidays 8am to 6pm. 

No services operating on Christmas Day Mon 25 Dec.

Customer Service team:

You can reach our Timaru-based customer service team on 03 688 5544, email myway@mywaybymetro.co.nz or subscribe to our email list. 

Monday to Friday 6AM – 7Pm
Saturday, Sunday, and Public Holidays 8AM – 6PM

Timaru Metroinfo

view map 
Timaru Information Centre
2 George Street 
Monday to Friday 10AM – 4PM 
Saturday and Sunday 10AM – 3PM 

Mail:

Attn: Public Transport 
Environment Canterbury 
PO Box 345 
Christchurch 8140 

Regional and local councils

In Timaru, Environment Canterbury (Canterbury Regional Council) is responsible for: 

  • planning and tendering out the bus services 
  • marketing and providing information such as timetables, telephone services and websites. 

Timaru District Council is responsible for: 

  • providing and maintaining passenger transport infrastructures such as bus exchanges, stops, and shelters. 

Transport operator

Ritchies Transport Holdings Ltd is responsible for: 

  • supplying the vehicles and drivers for the bus routes they have been awarded through tender processes for the Timaru passenger transport network, including MyWay by Metro.