COVID-19 Level 1: Service updates

Published 1/06/2020

Level 1 : Be prepared


From Thursday 19 November 2020, face masks are mandatory on public transport in Auckland, and on planes nationwide. 

This doesn’t include Canterbury for now. However, we all need to be prepared in case face masks become mandatory here soon. 

In the meantime, the Ministry of Health encourages everyone across New Zealand to wear a face covering on public transport. 

Wearing a face covering helps keep you and others safe.  

A face covering helps stop droplets spreading when someone speaks, laughs, coughs or sneezes. This includes someone who has COVID-19 but feels well or has no obvious symptoms. 

Face coverings are particularly useful when physical distancing is not possible, such as on public transport. 

Read who is exempt from wearing a face covering on the government’s COVID-19 website. 

What does Level 1 look like on public transport?

We're keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.

Fast and effective contact tracing helps us to prevent any further spread of COVID-19 in New Zealand. 

Use the NZ COVID Tracer app if you can - the more we all scan the safer we’ll all be. We have COVID Tracer QR codes throughout our vehicles for you to scan.  

If you don't have access to the internet you can call us on 03 366 8855 and we will register your trip for you. 

And of course the usual health guidelines continue. If you're sick, stay home. Report any flu-like symptoms. Wash and dry your hands, cough into your elbow, don't touch your face. We're all getting pretty good at this now! 

​Do you have a Metrocard?

​Contactless payments are preferable to cash, so make sure you have a Metrocard. 


We have an account-to-account payment option for on-line top-ups, for those who don’t have or don’t want to use a credit card. 

Metrocards cost $5 and are available at the Te Ana Ngai Tahu Rock Art Centre, and online ordering of Metrocards is now available​.  

Metro school services

Metro’s school bus network is operating normally.


Keeping everyone safe

As part of our COVID-19 response, we are a​sking passengers to:

We are also

  • cleaning our vehicles on a regular basis and stepping up the cleaning of surfaces like handrails, stop buttons, and seat backs.
  • making sure the very latest information and advice from the Ministry of Health are being supplied to our staff and operators.

Call Healthline on 0800 358 5453 if: