COVID-19 Alert Level 1: Timaru public transport

Published 1/06/2020

New Zealand has moved to Alert Level 1 and we are really pleased to let you know that physical distancing will no longer be required on Metro buses in Timaru.

We appreciate that the capacity restrictions have been challenging at times on the Timaru Link and we are enormously grateful for the kindness and patience everyone has shown.


What does Level 1 look like on public transport?

We're keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.

We ask that passengers continue to register their journeys, so we'll be keeping our posters on-board. It's a simple task to note the vehicle number and register your journey on the website. If you're using MyWay by Metro, it's even simpler, because your journey is already recorded.

And of course the usual health guidelines continue. If you're sick, stay home. Report any flu-like symptoms. Wash and dry your hands, cough into your elbow, don't touch your face.

MyWay by Metro​

MyWay by Metro on-demand public transport has replaced Metro’s urban Gleniti, Watlington and Grantlea routes, and can operate at full capacity.

Ministry of Health physical distancing restrictions do not apply to MyWay vehicles due to the additional measures in place to support contact tracing, so the vehicles are operating at full capacity, with enhanced cleaning in place. 

MyWay by Metro operates 7am–7pm, Monday to Friday, and 8am–6pm on weekends and public holidays.  Booking and service information is available at

Booking MyWay by Metro

You can book your ride in the MyWay vehicle:

Timaru school service

Metro’s Timaru school bus service is operating normally.

As a number of children also used to use the now obsolete urban bus routes to get to and from school, two trips a day on the Gleniti route have been retained for the school peak.

We don’t recommend that MyWay by Metro is used for school trips at this time. We will be providing the 7.40am Gleniti trip towards central Timaru and the 3.20pm Gleniti westerly trips for school children, to increase the available capacity at that time.

Fares were reintroduced on Timaru's public transport services from Monday 15 June 2020

Payment options on MyWay

Fares were reintroduced on Metro public transport from Monday 15 June 2020. Many of you have been enjoying using the MyWay by Metro on-demand public transport service. You can pay using either your app or your Metrocard (cash is not accepted on MyWay). MyWay fares are just $2 for adults and $1.30 for children.

'Payments' will appear in your app menu. To add your credit or debit card details to the app, click on MyWay at the top left of your screen and select 'Payments'.

You can also pay with your Metrocard, another ideal, contact-free way to pay for your trip. Metrocards cost $5.

Track your journey

Keeping everyone safe is a top priority for Environment Canterbury and bus operators.

Here in New Zealand, we are a team of five million. Let’s work together – you can help by providing your contact tracing information whenever you use public transport.

Tracking your journey by checking in supports early detection of suspected cases to prevent potential onward transmission of the virus.

Contact tracing is critical in supporting New Zealand’s mission to eliminate COVID-19.

The importance of contact tracing is increasing as New Zealand moves through to lower alert levels.

Contact tracing information isn’t required on MyWay services as your information is already recorded when you book.

How do I provide journey tracing information?

When you use public transport, the Ministry of Health asks that you record your travel on our Trace your Journey site.  This is a simple process. Take note of the unique bus ID number written on the in-bus poster, and visit; to register your details.

If you don't have access to the internet you can call us on 688 5544 and we will register your trip for you.

The journey tracing information is held for Ministry of Health purposes only. Find out more here​.

How does journey tracing work?

When there is a suspected, confirmed or probable case of COVID-19, a contact tracing process will occur to:

  • identify all ‘close contacts’ of the case – so that these people can be quarantined/isolated (and tested if required); and
  • identify ‘casual contacts’, of the case, and ask them to be tested if they have (or develop) symptoms of COVID-19.

Contact tracing is undertaken by your local Public Health Unit, or by the National Close Contact Service. The information you provide when registering your travel is confidential and will only be used for this purpose.

Register your travel here​.

Keeping everyone safe

As part of our COVID-19 response, we are asking passengers to:

  • follow the guidelines on self-isolation​
  • cleaning our buses and ferries on a regular basis and stepping up the cleaning of surfaces like handrails, stop buttons, and seat backs.
  • making sure the very latest information and advice from the Ministry of Health are being supplied to our staff and operators.

Some tips from the Ministry of Health:

  • If you are unwell stay home.
  • Avoid touching your eyes, nose or mouth.
  • Wash your hands with soap and water often, for at least 20 seconds.
  • Cough or sneeze by covering your mouth and nose with tissues.
  • If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • Use an alcohol-based hand sanitiser with more than 60 percent alcohol.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

Call Healthline on 0800 358 5453 if:

  • you have any symptoms and have been to any countries or territories of concern
  • you have been in close contact with someone confirmed with COVID-19.

If you have any further questions email us at​ or call 03 366 8855.​​​​