Metrocard FAQs

Passengers chatting on the bus

The most common Metrocard FAQs are below.

Using your Metrocard

Tell the driver the destination you want to travel to and place your Metrocard on the card reader.

The scanner will read your card and deduct the fare, your new balance will then be displayed on the screen.

When the balance is below $5, the machine lights-up yellow reminding you to top-up.  If you have insufficient credit for the fare you can top-up your Metrocard as you board the bus, online, or at a Metro agent.

Where can I use Metrocard?

You can use Metrocard on all Metro services including:

What if you lose your Metrocard?

Metrocard is safe and secure. Each card has its own unique number that is registered to you, so that if you report your card as lost or stolen it can be blocked and any remaining money can be transferred to a new card. 

To report your card lost or stolen call us on 03 688 55 44 or you can block your card yourself if you have an online account.

A replacement card will cost you $5. Any remaining credit can be transferred from the old card to the new card.

You can get one from the Te Ana Ngai Tahu Rock Art Centre, 2 George St, Timaru.

Can I still use cash to pay for my bus fare?

You can still pay cash fares on Metro bus services. For MyWay services, you can only use Metrocard or the MyWay app to pay.

Adult cash fares will be $2.50 per trip with only one transfer within four hours.  Metrocard gives better value since it costs $1.65 per trip and you get unlimited transfers for four hours instead of just one transfer (Travel within Timaru City zone).

Read more about Metrocard discounts and fares.

Can I take more than one person on one card?

You can take other people on your card, but you will be charged a full cash fare ($2.40 Adult, $1.40 Child fare), so it is cheaper for each person to have a card. This cash fare will provide only one free transfer within 2 hours.

How do I look after my Metrocard?

The Metrocard, like other electronic cards, has a magnetic strip that runs around the edges of the card.  This strip when placed on the card reader is then read by the machine and your fare is deducted. If the magnetic strip is damaged the card will no longer work. If your card is deemed faulty after a month of holding it you will be charged a card replacement fee of $5.

To maintain the life of your card we recommend you avoid;

  • Bending or flexing your card
  • Punching holes in your card
  • Snapping your card
  • Flicking your card against objects
  • Dropping your card on a surface or the ground
  • Cutting your card
  • Peeling plastic from your card

How do I top up my Metrocard without a credit card?

You can top up without a credit card by visiting the Te Ana Ngai Tahu Rock Art Centre or on the bus with cash. Find out more information about topping up.

Do I need an online account for my Metrocard?

You don't need an online account to have a Metrocard, however setting up an online account allows you to easily check your balance and top up online. Set-up an online account.

What are the Terms and Conditions for using a Metrocard?

View the Metrocard Terms and Conditions.

Still have a question?

If you have any other questions about Metrocards call our friendly staff on 03 688 55 44.