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Balance and top-up

Timaru bus

To make card management and protection easy, register your card online.


If you have an online account you can top up your Metrocard at any time. Create an online account.

To view your balance online, use the Metrocard widget on the home page. Type in your Metrocard number into the box and then click on 'Show balance' below, your balance will then appear. To top up click on 'Login'. This will take you to a secure site where you can use your credit card or debit card to top up your Metrocard.

Online top-ups are generally available within an hour, however, delays can be caused by the telecommunication network or bus ticketing machines forwarding data updates.

If this occurs your top up could take up to 12 hours to appear on your Metrocard. You also need to use your card on a bus for the top up to appear on your Metrocard balance (and the 'pending' status removed).


You can top-up on the bus, at one of our offices or at a Metro agent.

Check your balance at the following locations

  • At the Te Ana Ngai Tahu Rock Art Centre, 2 George St, Timaru
  • On the bus - after you swipe your card it will display
  • Or call Metroinfo on 03 688 55 44

Top up by cash, eftpos or credit card

You can top up your Metrocard by cash, eftpos or credit card at:

  • At the Te Ana Ngai Tahu Rock Art Centre, 2 George St, Timaru
  • On the bus by paying the driver with cash (no eftpos or credit cards accepted)

Please remember...

When you load money onto your card, please ensure you receive a receipt and the amount loaded is correct. This means your money has been loaded onto your card.  Keep a record of your Metrocard number in case you lose it.

Having a Metrocard saves you money. Find out more about how a Metrocard helps you travel more cheaply.